TELECOM

DESCRIPTION

SAP Argentina selected CLM Group to perform an integral assessment of the localization of the Telecommunications vertical for Telecom / Personal de Argentina.

During this process we identified Gaps needed to adjust the SAP solution to the specific needs of Telecom / Personal whose main focus was to have a single Collector solution.

The company's status and required need were:

  • Growing bad debt losses
  •  
  • Inadequate collection management effort
  • Lack of transparency and consistency
    • Many billing systems and subsidiary ledgers.
    • Many billing systems and subsidiary ledgers.
  • Lack of central vision of the customer's situation/risk
  • Inaccurate accounting, Controlling and reporting
  • Poor attention to profitable customers
  • Lack of flexibility, scalability, automation and innovation

The processes analyzed were:

The processes analyzed were:

Collection Management - Payment Processing - Electronic Statement Processing - Automatic Debit Processing with account and card.

Processing of Returns - Clarification of Payments - Updating of accounts, clarification of open items - Cash Payments - Distribution of Revenues.

Check issuance management - Escrow management - Payment Self-Service - Debt, delinquency and Post-clearance management.

Organization of debt management - Processing of delinquency tasks - Entering of payment authorization in the financial contact center.

Pledge Processing - Past Due Document Management - Pledge Evaluation - Debt Management Evaluation - Bad Debts Management.

Financial Contact Center - Financial Blocking - Financial Disputes (Claims) - Payment Authorization - Credit Processing - ERP Integration and Accounting Closing

 

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